Website Policy

The provisions of these Terms and Conditions and the entire Site apply equally to both genders, and the use of the masculine or feminine language is for convenience only. These Terms and Conditions are intended to regulate the relationship between the Site and the users of the Site, whether they are an individual, a company, a corporation or any other entity (hereinafter referred to as the “User”).

1. By using the site and its various sections, the surfer declares that he accepts the site's regulations, including the above-mentioned terms and conditions, and agrees to them in full. If the surfer does not agree to all or part of the terms of use, he is not permitted to make any use of the site.

2. The contents of the site are intended to provide general information only and do not in any way constitute professional advice.

3. The website www.hilitnathan.com (hereinafter referred to as the “Site”) is an Internet site that operates a virtual store, and offers its customers information and the sale of various products (concrete and acrylic plaster items). The site is owned by Hilit Natan (hereinafter referred to as the Seller).

4. Anyone who purchases products and/or intends to purchase and/or receive information through the site and/or anyone who browses the site declares and undertakes that they have read the regulations and agree to their instructions.

Terms of use of the website - purchasing products and receiving information

1. Any person over the age of 18 or a corporation registered in Israel may buy on the site.

2. The actions carried out on the site will be solely for the purpose of receiving information and/or ordering products. Do not use the website for any other purpose.

3. The buyer's order to receive products will be accepted provided that all the following conditions are met: (1) approval for the transaction has been given from the buyer's credit company and/or the payment has been arranged in another way to the seller's satisfaction; (2) the requested products are in stock; (3) The buyer has a personal e-mail box on the Internet, except if the transaction is made by telephone.

Prices, products and placing an order

1. Before placing the order on the "hilitnathan" website, the user will be asked to enter his full name, e-mail address, phone number and address. While placing the order, the user will be asked to provide the credit card details with which he will make the purchase as well as the credit card holder's ID number. Credit card details and the ID number are not saved in the site's database.

2. On the "hilitnathan" website, collections are presented in which different products are photographed, in addition, enlarged images of each item. The pictures are for illustration only. Each item is made by hand. Due to the raw materials and the nature of production, there may be differences in color and texture between products and imperfections typical for handwork. The variation described above between product to product, in the color of the product or minor imperfections and defects resulting from the nature of the handmade production are an integral part of the purchased product, and the buyer agrees that the item to be purchased may include characteristics of the type described above.

3. Next to each item is its price in shekels. A website user can add to the shopping cart, after checking its colors, size and price. You can change quantities, add and subtract items from the shopping cart at any time, at the end of the order you must confirm the order at the checkout.

4. In the event that an order was placed for the product displayed on the website and it turned out that the product is sold out, the seller undertakes to inform the customer via e-mail or by telephone (at the seller's choice) of the lack of the item, and reserves the right to offer an alternative to the product in color, size or an alternative product. If the customer confirms the order by e-mail or by phone, the order will be made. If not, the order will be canceled and the credit card details will be deleted. If the customer is interested in waiting for the product to be returned to stock, his order will wait until the item is returned to stock and he will receive an appropriate notification.

The details of the purchaser of the products and the security of the website

1. When placing an order to purchase products through the website, the buyer will be required to enter personal details, order details, credit card details, etc. (hereinafter - the details) into the system. The owners of the site and/or who operates it and/or who manages it and/or who acts on their behalf are not responsible for the mistake made by the buyer when typing the details. Also, the aforementioned will not be directly or indirectly responsible for any liability in the event that the purchase details are not recorded in the system and/or for any technical and/or other problem that prevents operations on the site.

2. Entering false information is a criminal offense. Legal measures will be taken against those who provide false details, including claims for damages for damages that may be caused to the site and/or to the site's owners and/or to its operators and/or to its managers and/or to those on their behalf. In case of incorrect typing of details (including the buyer's personal details), the company and/or its representatives reserve the right to reject the offer.

3. The operation details on the site, including the offer details and the buyer's details, but with the exception of the credit card details, will be transferred using an encrypted security protocol (SSL), which is accepted in electronic commerce, to the server on which the site is run. These details will not be transferred by the seller and the website operators to external parties, except as necessary in order to complete the purchase operations carried out by the buyer. In payments made via the Internet, the buyer will provide the credit card details directly to the clearing company, without them going through the seller at any stage of the purchase. In purchases by phone, the buyer will give the credit card details to the seller's representative, who will send the payment directly to the clearing company's servers, without keeping the details in the hands of the seller. The seller reserves the right to use the details provided by the buyer (with the exception of credit card details) for the purpose of analyzing statistical information. In any such case, the data will not be personally attributed to the operator and will not identify him in any way.

4. The store will be entitled to send e-mail to the operators of the operations and contact them in writing or orally with any information regarding the seller's operations, innovations on the site, advertisements from selected commercial entities, etc., unless the buyer informs in writing that he is not interested in this.

Payment for products

1. Payment is made by credit cards, and the charge is made in shekels. The total amount charged will appear in the shopping cart, after confirmation of the order and will include all the items ordered and the shipping fees corresponding to the order will be detailed. The credit card details will be transferred via a secure server of the clearing company when they are encrypted, if the user nevertheless chooses not to provide the credit card details, the order details can be entered for establishing a telephone contact, in order to transfer the credit card details. Confirmation of the order and its execution are conditional on receiving approval for the transaction from the credit company through the clearing company. If approval is not given to carry out the transaction, the seller will inform the surfer and it is his responsibility to contact the credit company or the bank in order to take care of the appropriate credit limit. If the surfer has not settled the credit limit, the seller is entitled to cancel the transaction.

Shipping policy and product delivery

1. Deliveries will be made to areas within Israel, as defined in the shipping regulations (except for certain cities or towns, where delivery involves an additional payment for delivery. In a situation where we cannot reach the location, coordination will be made with them regarding the method of delivery of the product or a refund).

2. Shipping prices are defined in the shipping regulations.

3. If the user chooses the self-collection option for the item from Nahalal, at the address - Masek 19, Nahalal, the user will not be charged shipping fees. The self-collection option cannot be selected if the order has been placed and the item has already been shipped. If the customer wishes to collect the item from the seller's warehouses, it is his responsibility to coordinate the collection of the products with the seller.

4. If the Israel Post delivery option is selected, delivery will be made to the address provided during the registration process, unless otherwise specified. If the address provided is to a business, the name of the business must be specified in the order.

5. The delivery of the products will be made via courier and will be in accordance with the delivery terms applicable there. If delivery is delayed or not possible, for any reason (security situation, weather, etc.), the seller will find an alternative solution acceptable to both parties. The seller will make the final decision regarding the cancellation of any shipment.

6. The seller reserves the right to update shipping prices from time to time, as necessary.

Returning products and canceling orders

1. An order placed on the website can be canceled (except for special orders as detailed below), provided that the production process of the item has not started, and in any case no later than 48 hours after the order was placed. The notification of the cancellation of the order will be made by telephone, with an additional notification by e-mail.

2. A product that has arrived at the customer's home and has not been used and is intact in its original packaging, can be returned to the company within 14 days by shipping to the seller (the shipping will be paid for and carried out by the customer). The responsibility for returning the product in its entirety, in a proper manner, applies to the ordering customer.

3. The cancellation of this purchase transaction is subject to the provisions of Section 14C of the Consumer Protection Law, 5711-1981 (Remote Sales Transaction Chapter) and upon cancellation, the customer will pay a cancellation fee for each product ordered in the amount of NIS 100 or 5%, whichever is lower. In cases where the payment was made by credit card, a credit fee of 1.9% will be charged.

4. The credit card charged in the transaction will be credited with the price of the returned product.

5. The shipping fees that have been paid will not be credited.

6. If an order was placed for a special product, in which the customer requested that special changes be made to the product, for him only, or an order for a product that is not currently kept in stock, it will not be possible to return this product, in accordance with the Consumer Protection Law.

Ownership and retention of rights

1. The hilithnathan website contains various materials, protected by copyrights, trademarks, other property rights, including content, images, graphics, music, video and sound, some of which are owned by the seller and some of which are owned by third parties. A buyer and/or surfer and/or any third party who performs operations on it may not change, publish, transmit or transfer, take part in a transfer or sale and use the site or a part of it to create a derivative work or exploit the site, and/or the content of The website, in whole or in part for any purpose, except for the purpose for which the website was created. The seller allows the user to "download" data to his personal computer for personal non-commercial use only, this permission as well as any other legal action on the website, does not confer any proprietary right on the user in the said information in particular and on the website and in the content of the website in general.

2. The user undertakes not to upload (UPLOAD) to the site any information of any kind whatsoever, which violates the copyrights, trademarks and/or any other proprietary right and/or pornographic material and/or material that is likely to be defamatory, etc. If the user has uploaded information and/or material as stated above, he undertakes to indemnify the seller and/or anyone on her behalf and/or the website operators for any damage and/or expense (including attorney's fees and legal expenses) incurred as a result of his inappropriate behavior appropriate of the user, mentioned above.

3. The site contains "links" links to other sites on the Internet. The seller provides these links for convenience only and is not responsible for the information appearing in them or on other websites linked to them, for their validity and legality. A buyer who wishes to use these links does so at his own risk.

4. The seller will be entitled to close the site, cancel services or reduce them. Also, the seller will be the first to change the site regulations from time to time.

5. Any dispute that arises between a buyer and/or user of the website and the seller, concerning the purchase or any other activity on the website, will be resolved in Israel in the Haifa courts only.

Limitation of Liability

1. The seller strives for all of its products to be of the highest quality. The items are handmade and therefore there may be differences between products, differences in the color of the product, and the purchased item may have minor imperfections and defects resulting from the nature of handmade production, which are an integral part of the purchased product. The characteristics described above do not constitute a defect in the product.

2. However, there may be cases where there is a significant defect in any of these products. In such a case, the buyer is entitled to contact the company and notify it. The seller will review the complaint and will be entitled to replace the defective product with an identical product or credit the buyer with the amount paid for that product, at the sole discretion of the seller.

3. The seller will not be responsible for any damage that may result from inappropriate or incorrect use of the products.

4. The images on the site are for illustrative purposes only. It should be emphasized that there may be differences in color or other changes between the appearance of the product in the image and the product in reality.

5. The seller is not responsible for products whose installation is up to the buyer and which are damaged as a result of incorrect installation.

6. In any case, the store's liability, under any legal grounds whatsoever, for products mentioned in this section will not exceed the amount of consideration actually paid for the product/service ordered by the purchaser.

7. The store and/or the owners of the site and/or its founders and/or its operators and/or its managers and/or anyone on their behalf are not responsible for ensuring that the server operated by the site is free of viruses or other foreign components or elements that may harm or damage the purchaser's personal computer or other equipment of the purchaser when he enters and/or orders or services and/or uses the site. Also, the store will not be liable for illegal activity on the site carried out by any purchaser or any third party not under the control of the seller. The seller will be entitled to terminate or prevent the connection or access of purchasers to any part of the site or the entire site at any stage.

Indemnification and compensation for inappropriate use of the website

1. Anyone who makes inappropriate use of the website undertakes to indemnify and compensate the store and/or the owners of the website and/or its founders and/or any of its operators and/or any of its managers and/or anyone on their behalf for any claim and/or expense and/or damages of any kind and any kind Including legal expenses, which will be incurred by the company/or the owners of the site and/or its founders and/or any of its operators and/or any of its managers and/or anyone on their behalf.

Customer Service

Our customer service by e-mail hillith@hotmail.com and by phone: 050-7266811, are intended to assist in receiving the order, answering questions that may arise regarding various items, their prices and availability in stock, solving problems before and after delivery, assisting in browsing the website as well as hearing complaints and compliments. Hours of operation Sunday-Thursday 09:00-16:00